Customer Message - Coronavirus *** Updated 15 April 2021 ***

We are continuing to process and dispatch orders as normal and goods will be sent using your requested delivery service. However, we understand that customers in certain areas may experience some minor delivery delays due to courier workloads. Please bear this in mind when placing an order.

We would like to thank all our customers who have continued to use our services and worked with us throughout this difficult time.

How to Order

Ordering On-line

Ordering on-line is easy. Simply add the things you require to the Shopping Cart by clicking on the item’s “Add to Cart” button.

Once you have finished shopping enter your Country and Postcode into the Shopping Cart screen.

Click the “Get a Quote” button and you will be provided with the available delivery options for your order. Select your preferred choice.

Click on the “Proceed to Checkout” button and you will be taken to the Checkout screen.

You may either checkout as guest or you can register your details with us which will save time next time you place an order.

Enter your billing details – this is the address that your payment card is registered to, or in the case of account customers, the address to which the invoice should be sent.

You will then be given the option to send the goods to an alternative address, such as a workplace.

After you have confirmed the selected delivery option you will be taken to the payment screen (in the case of card payments).

Card payments are handled through a secure payment service provider offering the highest levels of online security.

You can also order online if you have pre-arranged account facilities with us. Please see “Purchase Orders” below.

Ordering by Phone

If you would like to discuss your purchase or just prefer to order over the phone, please do not hesitate to contact us on 0844 800 4086.

Purchase Orders

We accept purchase orders by either email or by fax. (See our Contact Us section for details).

Public organisations such as the NHS, local authorities, government departments and schools can order from us without setting up an account.

Businesses wishing to use purchase orders need to contact us first in order that we can set up account facilities.

Payment Methods

We can accept payments by credit and debit card, cheque or bank transfer. If you wish to use the latter method, please contact us for our bank details.

We currently accept the following payment cards:

  • Visa
  • Visa Debit
  • MasterCard
  • Mastercard Debit
  • UK Maestro (previously Switch)
  • International Maestro
  • Solo (Mastercard Debit)
  • Electron (Visa Debit)
  • Visa Delta