Food Safety Direct Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Food Safety Direct Limited
Phone: 0844 800 4086
VAT registration no. GB852039436
Company registration no. 05294095
Registered address: Dale Street, Lancaster, Lancashire, , LA1 3AW, United Kingdom
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Credit and Debit Card transactions.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you are an account customer, payment shall be made in full at the end of the month following the date of invoice. We make revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3% over HSBC's prevailing base rate on the amount outstanding from the due date of payment until receipt by us on the full amount (including any accrued interest), whether before or after judgement, together with any reasonable legal or other recovery costs.
We may suspend further supply or delivery, or terminate our contract if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due.
|Shipping And Handling|
We currently only supply goods to the United Kingdom except by special arrangement. A single shipping and handling charge will be applied to all orders regardless of size or weight, unless otherwise stated.
We will process your order right away. We will normally despatch your order to you in 1 to 2 business days of receipt. Certain items including thermometers that require calibration tests before will take longer to process.
We will not have any responsibility or liability for the non-delivery of any products unless either a) all of the products charged for are not delivered, or b) you give us full details of the shortages within 7 working days of the part delivery.
Our total liability to you for the non-delivery of any products is limited to delivering the products to you within 10 days of your telling us about the non-delivery or, at our option, crediting your account with the value of the products not delivered plus the delivery charge. We reserve the right to substitute a product of equal or higher value in the event of supply difficulties.
If the Buyer fails to accept delivery of the Goods at a time when they are due to be delivered, a re-delivery charge will be applicable and charged to the Buyer.
Claims for non-delivery must be given in writing to us within 28 days of order or notification of despatch of the goods.
All prices exclude VAT charged at 20% subject to change in taxation.
VAT registration number: GB852039436
|Credit Card Security|
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Please refer to the Returns Policy for details on returning goods.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 800 4086 (International +44 1524 846 445 or write to us at Dale Street, Lancaster, Lancashire, , LA1 3AW, United Kingdom
Food Safety Direct Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
You may cancel your order by giving us notice of cancellation within seven days of receipt of the goods. Such notice may be given by mailing or emailing Food Safety Direct Limited. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
On cancellation, you must return the goods to us at your cost, unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
To return an item:
Please use our on-line returns form quoting your order reference number and stating the reason for return. The form can be access vis the "Returns Policy" link on the left hand menu. We will then issue an authorisation code. Items will not be refunded or replaced without an authorisation code.
Return the goods in their original condition, including packaging and obtain proof of return from the carrier.
We will then despatch a replacement or process a refund once your returns are received.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
© Food Safety Direct Limited – Food Safety, Hand Hygiene Equipment, Clothing and Training Materials Online, UK
This website's content including images and text is subject to copyright and may not be downloaded and saved without written permission.
Delivery on all UK orders only £3.00 (including vat)95%* of orders are shipped the same working day.
* orders received before 1p.m.
0844 800 4086or fax:0844 800 4087All calls charged at 5p per minute from UK landlines